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Parcel Protection

$3.00 USD

or 4 payments of $0.75 with

Type

Please select a size

Details

At Billy J, we always do our best to ensure your parcel arrives to you safely. For added peace of mind, we offer our customers the option to purchase transit insurance.

WHAT IS COVERED BY THIS POLICY

Parcel Lost in Transit

If your parcel is not delivered within the time frames specified in our Shipping & Delivery Policy, please contact us at customerservice@billyj.com.au. Our team will then open an investigation with the courier on your behalf. Please be advised, this can take up to 7 business days to be finalised.

Once confirmed by our courier as 'lost in transit', Billy J will replace any items that are still available in the warehouse and credit you for the items we no longer have. Alternatively, a full store credit may be issued.

Please note, we do not offer refunds for parcels lost in transit. This policy offers a replacement of items or a store credit only.

Parcel Delivered to Incorrect Address

If you believe your order has been delivered incorrectly, please reach out to our team at customerservice@billyj.com.au. We will then open an investigation with the courier on your behalf. Please be advised, this can take up to 7 business days to be finalised.

Should the investigation confirm your order has been delivered to an incorrect address and cannot be retrieved, it may be deemed as a 'missing parcel', and therefore covered under this policy. In such cases, your order will either be replaced (subject to availability of the items), or credited in full.

Please note, we do not offer refunds for parcels delivered incorrectly. This policy offers a replacement of items or a store credit only.

NOT COVERED BY THIS POLICY

Customer Provided Incorrect Address

If a customer provides the incorrect address and the parcel is delivered, Billy J is not responsible for recovering the parcel, or providing any reimbursement. Replacements or credits will not be issued under these circumstances.

Stolen

If your parcel is stolen after delivery, Billy J is not responsible for any loss or replacement of items. We would recommend filing a claim with the courier and/or filing a police report.

Please note: All parcels dispatched from Billy J are set to 'safe drop'.

CONTACT

If you have any questions or concerns, please contact our Customer Service team at customerservice@billyj.com.au

Returns

US Policy:

Within 30 Days: Store Credit

Alternate Bridal Policy:

Order 3 or more dresses from our Bridesmaid collection in one transaction, return for a full refund within 30 days of delivery (postage excluded).

Click here for further information on our Alternate Bridal Policy.

Please note: Items marked as "Final Sale" remain subject to our standard Final Sale policy and cannot be returned or exchanged.

For all information regarding our returns policy, please visit -www.billyj.com.au/pages/returns

Delivery

Billy J's warehouse is based in Queensland, Australia. Please see shipping information below:

US Orders

3-5 BUSINESS DAYS EXPRESS

Free express shipping to the US on orders over $200 USD.

$15 USD for orders to the US under $200 USD.

Prices inclusive of Duties. Taxes calculated at checkout.

Billy J delivers internationally. For more info on delivery locations click here.

Please note: Express Shipping timeframes do not take into account the packing time at our warehouse. Typically we dispatch within 1-2 business days.

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