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Final Sale Items:
Items marked as “Final Sale”, including all sale items discounted by up to 80% off, are not eligible for return, exchange, refund or store credit for change of mind. This includes, but is not limited to, ordering the wrong size, colour or style, or deciding you no longer want the item.
Final Sale status is shown on the product page and at checkout. By completing your purchase, you acknowledge that the item is sold on a Final Sale basis.
We recommend reviewing our size guide and product details carefully before purchasing. If you need help with sizing or fit, please contact our Customer Care team before placing your order.
Final Sale items cannot be exchanged for a different size, and promotional or discount codes cannot be applied retrospectively to Final Sale purchases.
If you have any questions please contact customerservice@billyj.com.au prior to checkout.
Faulty Items:
This policy does not affect your rights under applicable consumer law. If your Final Sale item arrives faulty, damaged, or not as described, please contact us within 7 days of delivery at customerservice@billyj.com.au with your order number and photos of the issue, and we will assess it in line with our Faulty Items policy.
