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Fit guide
Australian Policy:
Within 7 Days: Refund or Credit +10%
Within 14 Days: Store Credit
New Zealand Policy:
Within 14 Days: Store Credit
Rest of World Returns Policy:
Within 21 Days: Store Credit
Alternate Bridal Policy:
Order 3 or more dresses from our Bridesmaid collection in one transaction, return for a full refund within 21 days of delivery (postage excluded).
Click here for further information on our Alternate Bridal Policy.
Please note: Items marked as "Final Sale" remain subject to our standard Final Sale policy and cannot be returned or exchanged.
For hygiene reasons, swimwear, bodysuits, intimates, earrings, beauty products and select items are not eligible for change of mind returns.
For all information regarding our returns policy, please visit -www.billyj.com.au/pages/returns
Billy J's warehouse is based in Queensland, Australia. Please see shipping information below:
US Orders
EXPRESS 3-5 BUSINESS DAYS
$15 USD for orders under $150 USD
$10 USD for orders over $150 USD
STANDARD 6-9 BUSINESS DAYS
$10 USD for orders under $150 USD
Free standard shipping for orders over $150 USD
Prices inclusive of Duties. Taxes calculated at checkout.
Billy J delivers internationally. For more info on delivery locations click here.
Please note: Express Shipping timeframes do not take into account the packing time at our warehouse. Typically we dispatch within 1-2 business days.
Overall rating: 5.0 / 5 from 2 reviews.
Review topics: ["staff","experience","online"].
"I cannot say enough about Billy j. I had a sizing problem with jeans I purchased and had to return them (the sizing ran small). I returned the jeans and bought another pair. Again I had an issue with the sizing but billy j's team were amazing and sorted out my issue and even helped with some of the postage. They were very prompt with correspondence. internet purchasing is difficult sometimes particularly when it comes to sizing and some online stores won't even get back to you and it gets quite frustrating. I would purchase from billy j again without hesitation. They are so easy to deal with. Thank you for such a pleasant experience."
"I cannot say enough about Billy j. I had a sizing problem with jeans I purchased and had to return them (the sizing ran small). I returned the jeans and bought another pair. Again I had an issue with the sizing but billy j's team were amazing and sorted out my issue and even helped with some of the postage. They were very prompt with correspondence. internet purchasing is difficult sometimes particularly when it comes to sizing and some online stores won't even get back to you and it gets quite frustrating. I would purchase from billy j again without hesitation. They are so easy to deal with. Thank you for such a pleasant experience."
